At The Special One, we strive to deliver your order in perfect condition and provide a seamless shopping experience. Please read the following policies regarding shipping and returns to understand your rights and responsibilities.

Shipping Policy

1. Delivery Locations

We currently ship to a wide range of countries globally. However, please note that some regions have restrictions on alcohol deliveries. If we cannot deliver to your location due to these restrictions, you will be notified, and your order will be cancelled and refunded.

2. Shipping Costs

Shipping fees vary depending on the destination, order size, and selected delivery method. Shipping charges will be calculated and displayed during checkout.

3. Processing Times

During the preorder sale, we are unable to provide an exact timeline for processing and shipment. We can only offer an estimate, but we will keep you informed if the processing time exceeds the estimated period indicated on our website. For orders placed outside of the preorder sale, processing and dispatch typically occur within 1-3 business days. Please note that during peak seasons or promotional periods, processing times may be longer.

4. Customs and Duties

For international orders, you may be responsible for additional customs duties or taxes upon delivery. These charges are not included in the price of your order and are the responsibility of the recipient. Please check your local import regulations for more information.

Returns Policy

1. Return Eligibility

We accept returns for the following reasons:

• Incorrect product delivered
• Damaged or defective product upon arrival

Note: Due to the nature of our product, we do not accept returns for reasons of personal preference or taste.

2. Return Process

• Contact us at customer.service@thespecialonewine.uk within 7 days of receiving your order.
• Provide your order number, a description of the issue, and photos of any damage (if applicable).
• Once your return is approved, we will provide you with instructions for returning the product.

Please note: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., incorrect or damaged product).

3. Refunds

Refunds will be processed once the returned product is received and inspected. Refunds will be issued to the original payment method within 7-10 business days. Shipping costs are non-refundable unless the return is due to our error.

Important Notes

1. Orders delivered to restricted regions due to alcohol laws may be cancelled and refunded in accordance with our Terms and Conditions.
2. For any issues related to shipping or returns, please contact our customer service team at:

Email: customer.service@thespecialonewine.uk